HRDP CORONAVIRUS PHASE 3 TIER 4 UPDATE (20/11/2020)
We hope you are all keeping well and managing through these challenging times. We wanted to give you a further update on the current situation.
As you will all be well aware, we are now in level 4 and subsequently are under more severe restrictions. However, we are able to remain open throughout this period and so are here to deal with any dental emergencies you may have. We can also reassure you that you are permitted to attend the practice without breaking any lockdown rules.
Needless to say, the Coronavirus pandemic has had a massive negative impact on our ability to function as a dental practice, but we have done everything we have been able/permitted to do to continue to look after your dental needs.
The team have worked tirelessly to ensure that we can provide a safe environment for you to attend following all the current guidelines and protocols. Those of you who have attended over the past few months will be aware of the changes we have made, and hopefully appreciate the effort we have put in to ensure we can continue to provide dental treatment.
Unfortunately, as a consequence, we are only able to operate to work at around 20% of our pre COVID capacity, with fewer appointments available.
Since March when we were forced to close the practice, we have been taking calls, offering advice, and then treatment when we were able to. This has resulted in a substantial backlog of treatment required which we are slowly trying to work our way through. We are pleased to say that we are now able to provide an almost full range of NHS treatments, however, we need to prioritise appointments for those most in need.
Currently we are prioritising those who had treatment cancelled at the start of the pandemic and anyone suffering pain, infection and trauma.
We will attempt to reintroduce our check up and scale and polish recall systems as soon as we can, but we would appreciate your patience and understanding around this. We understand that all of you have gone long periods of time without attending the practice for routine visits, but we will endeavour to be in contact with you as soon as we are in a position to do so.
In the meantime, we would encourage you all to pay extra attention to your daily oral hygiene regime, brushing for 2 minutes 2-3 times daily and using either interdental brushes or floss to clean in between your teeth. Limit your exposure to sugar to as few occasions daily as possible and consider using a daily fluoride mouthwash, doing this at a different time to when you brush.
And finally, if you have any concerns regarding your oral health, please contact us. If we can give you assistance over the phone, we will do so, and if you need to be seen, then rest assured that we will see you!
All the staff at HRDP
HRDP CORONAVIRUS PHASE 3 UPDATE (19/10/2020)
We, as a practice, are very keen for the return of all NHS Dental treatments in order to best serve our patients. The restrictions we are attempting to function under are limiting both the numbers of patients we can see (between 20 and 25% of normal across the practice) and the types of NHS treatments we are permitted to perform.
Once again there has been a Scottish Government announcement about NHS Dentistry without any clarification or guidance in advance of this announcement. It would appear that we will still be limited to 20-25% of our usual patient numbers.
We are currently still awaiting confirmation of what changes will be made and how we will be able to put them into practice. It does appear to be the case that NHS charges for patients will be reintroduced in November.
We also understand that we are to maintain the priority for Dental emergencies. This along with the restriction in numbers will make routine check ups and fillings still very unlikely without further changes to the overall practical restrictions.
As soon as we have the information from the Chief Dental Officer of the Scottish Government, we will update our website and if we are able to offer a fuller service, we will.
Please stay safe.
HRDP CORONAVIRUS PHASE 3 UPDATE (31/08/2020)
The Scottish Government has announced that as of the 13th July, NHS Dentistry will enter Phase 3. This includes a reference to routine non aerosol, non emergency dental treatment now being permitted. The most readily available treatments at our practice remain placement of temporary fillings without removal of decay, extraction of molar teeth causing pain and provision of Antibiotics prescriptions for diagnosed dental infections. We no longer need to refer patients to Urgent Care Centres to have their teeth drilled. As of the 17th August 2020, We have now been given permission to perform urgent dental care involving the dental drill. This will primarily be to relieve symptoms of severe pain and dental infection. Enhanced Personal Protective Equipment will be used for these procedures and Enhanced sterilisation protocols are in place to minimise any risk of COVID-19 transmission. Phase 3 will also allow for for patients to see their own dentist without being in severe pain but many restrictions remain in place.
Details of what Phase 3 can offer can be found by clicking the following link Phase 3 Update
It is important to note that appointments during this phase WILL NOT be the same as a normal 6 month dental check up and a normal dental check up examination will still be required once restrictions allow.
HRDP CORONAVIRUS UPDATE (15/06/2020)
We hope you and your families/friends are all continuing to keep well during these challenging times.
As you will be aware, we have been closed for face to face consultations since lockdown began, although we have been answering calls Monday through Friday 9am – 5pm, to deal with any dental problems or concerns you may have. You can contact us at 01698 263099 or by emailing email@example.com
Currently, Scottish Government (SC) and the Chief Dental Officer (CDO) are working together to plan the phased return to dental services in general practice and we have been working behind the scenes to do everything we can to ensure a safe environment for you and all our staff in preparation for this return to work. It is important to point out that this is NOT a return to normal business, we will have strict guidelines on what services we are able to provide at each of these phases, and we do not predict a return to normal service for a number of months.
As a consequence, we have had to come up with a new set of standard operational procedures following guidance given to us by SC, the CDO and all relevant dental and medical experts.
We will soon be entering into Phase 2, where all dental practices are open to see patients with urgent care needs. The Urgent Dental Care Centres currently in operation will remain open and will provide urgent care for those requiring aerosol generating procedures. At present we do not have a date when we are permitted to reopen and we do not know how long Phase 2 will be in effect.
We will only be treating individuals who are not currently suspected to be a possible or confirmed COVID-19 case, including those of you who are at higher risk or shielding. For more information on this, see NHS Inform.
Before being given an appointment, we will assess your current COVID-19 status, triage your dental concern and communicate the new instructions for attending the practice. We have prepared a Patient Journey information sheet which outlines all the relevant information on what to expect on your return and what measures we have put in place to safeguard your health and wellbeing, and this is available here. We will also email you a copy of this in advance of your appointment along with a current medical health questionnaire.
Admittance to the practice is by appointment only, the front door will remain locked and only those who have been pre-screened will be allowed entrance.
In the meantime, please do not hesitate to contact us with any problems you are having, we are here for you as best we can and we hope you continue to keep well.
We will get through this and we will be here for you as soon as we are permitted to do so.
Shane, John, Vikki and all the team at HRDP
Please follow social distancing advice and stay safe.
Monday – Friday: 09.00 – 17.00
Dental Emergency Phone Line
Out of Hours Service:
Call NHS 24 on 111